Candidate information

We accept most international government issued photo identity documents that contain name, date of birth and photo. The process if defaulted to passport as the preference but we can accept alternatives only in cases where a valid passport is not owned. Currently for pre-employment screening we can accept the following: • International Passports - excluding emergency, temporary and diplomatic passports as well as travel documents. • Driver's Licences - (including Provisional) that display photo, name, date of birth, issued and/or expiry dates. • National Identity cards - internationally formatted documents only, not domestic ID cards. • Travel Visas - attached to international passport. • National Residence Permits - internationally formatted documents only, not domestic Residence Permits.

The employer or recruiter asks us to conduct a background check. A welcome email is sent to the candidate with instructions. As a first step we require basic information and consent for us to complete the screening, submitting the results to the employer. The process will only start once active and informed consent has been provided by the candidate. After details have been submitted, a link is sent out to the candidate to proceed with the identity validation request. It’s quick and easy to complete. The identity validation process allows us to assist in Right to Work checks and contribute to a safer working environment. In addition to verifying identity it allows us to ensure details provided for our subsequent background searches are correct and up-to-date. We then conduct multi-layered checks and corroboration, including online research and routine database searches - aiming to confirm background and identity. The final report is only shared with the employer and we delete it after 72 hours, keeping a record of the check for audit purposes. We do not conduct repeat checks. Data is only processed for the purpose of the background check.

Proof of address documents can be a driving licence or any of the following from within the last 3 months: • Utility bills - from any gas, water, broadband/internet, electricity mobile or land line telephone provider that was issued within the last 3 months and displays the date of issue, name and current address. • Bank statements - issued within the last 3 months and displaying the date of issue, some transaction history (front page only), name and current address. • Tax documents - including council tax statements and letters from HMRC or other national revenue department, issued within the last 3 months and displaying the date of issue, name and current address. • Insurance documents - or certificates for home, contents or vehicle that was issued within the last 3 months and displays the date of issue, name and current address.

We tailor screening to organisations to ensure relevance, accuracy and fairness - ask your employer to find out exactly what information they need and what your screening will involve.

We cover everything in the welcome email which includes detailed process FAQs. Please ensure you have in-date supporting documentation and information required.

If you let us know before starting anything by contacting Support using the button on email or at Support (javascript:void(0))- we can configure the identity validation request accordingly. We can either use other database searches instead (i.e. electoral roll) or we can allow more flexibility with the proof of address upload (i.e. different address enabled with explanation recorded - ‘just moved’ or ‘uses family address’).

Please contact your employer or recruiter to request a copy of your background check. We delete reports after 72 hours.

Please do get in touch here.(javascript:void(0))

Please contact Support using the button on email or at Support.(javascript:void(0))

Please do let us know before starting anything by contacting Support using the button on email or at Support (javascript:void(0))- we can configure the identity validation request accordingly. The full legal name provided for the identity validation must match the identity document but we can enable an additional document upload. So for example, for someone who has just got married and is yet to get a new passport and driving licence, we might advise initiating the request in maiden name and providing the marriage certificate to show new / married name.

We are always happy to be flexible and understanding, provided minimum standards are met. We can configure to adapt to most situations. Please do get in touch with Support (javascript:void(0))anytime.